Terms of service

Who we are

These terms are an agreement between you and EXCITE Group (“we”, “us”). We run this site and sell the tickets on it. The organizer named on each event page puts on that event. You can write to us at info@excitetix.com.

Buying tickets

• You must be at least 21 years old to buy tickets.
• The price you see is the price you pay. We add no fees.
• You pay with ATH Móvil. Your tickets are held for a few minutes while you check out. If the time runs out, they go back on sale.
• Your order is complete when the payment goes through and your tickets are issued (we email them). Until then you have not bought anything.
• Each ticket type has a limit per order. We may cancel and refund an order that breaks these terms, for example one placed by an automated program.

Your tickets

• Each ticket has its own QR code, which lets one person in once. The first scan wins: a code that was already scanned is refused.
• Keep your QR codes and the links in your email private. Anyone who has them can use your tickets.
• Lost your email? The Find your tickets page (linked below) sends you your links again.

Age and entry

Each event's own minimum age, shown on the event page and at checkout, applies at the door. Bring a valid photo ID. Door staff may refuse entry to anyone who cannot show they meet the minimum age, who is visibly intoxicated, or who does not follow the venue's rules. A ticket refused at the door for one of these reasons is not refunded.

Changes and cancellations

If an event is cancelled, every order is refunded in full. If its date, time or venue changes, your tickets stay valid for the new date. Refunds in every other case follow our Refund policy.

At the event

Follow the venue's rules and the staff's instructions. Events may be photographed and filmed, and by attending you agree that you may appear in those photos and videos.

Our responsibility

The organizer is responsible for the event itself. As far as the law allows, our responsibility for any problem with a ticket is limited to the amount you paid for it. Nothing in these terms takes away rights you have under Puerto Rico consumer law.

Changes to these terms

We may update these terms. The date at the top shows the latest version, and the version in force when you bought applies to that order.

Law and contact

These terms are governed by the laws of Puerto Rico. How we handle your personal data is explained in our Privacy policy. Questions: info@excitetix.com.