Privacy policy

Who we are

EXCITE Group (“we”, “us”) runs this site. This policy explains what personal data we collect when you buy tickets or use the site, and what we do with it. You can write to us at info@excitetix.com.

What we collect

• When you buy: your email address, your full name, the ATH Móvil phone number you pay with, what you bought, any promo code or promoter link you used, and whether you asked for updates by email or text.
• When you pay: ATH Móvil handles the payment. We receive the payment's reference, amount and fee, never your card or bank details.
• At the door: the time each ticket is scanned.
• Organizers and door staff: the email address they sign in with.
• To protect checkout from abuse: the network address of each request, kept only as a one-way code and deleted within a day, and Cloudflare's bot check.
• Technical logs: our hosting and error-tracking services record requests and errors, which can include your network address and the kind of device you use.

How we use it

• To sell you tickets, send them to you and let you in at the door.
• To answer your questions and handle refunds.
• To prevent fraud and abuse.
• To tell you about future events, only if you ticked “Email me about future events” or “Text me about future events” at checkout.

We do not sell your personal data, and we do not use it for advertising.

Who we share it with

• The organizer of the event you bought for, who sees your order and your contact details. Door staff see the ticket holder's name and ticket type, and only part of your email address.
• Service providers that run parts of the site for us: ATH Móvil (payments), Supabase (database and sign-in), Vercel (hosting), Resend (email), Cloudflare (the bot check) and Sentry (error reports).
• Anyone the law requires us to share it with.

Your data is stored in the United States.

Cookies and storage

We use only what the site needs to work:

• a cookie that lets this browser reopen your order for 30 days;
• a cookie that remembers a promoter's link for 7 days, so the right promoter gets credit for your purchase;
• sign-in cookies for organizers and door staff;
• Cloudflare's bot check, which may keep its own technical data.

We use no advertising or analytics cookies.

How long we keep it

We keep order and payment records for as long as we need them for accounting, taxes and disputes, and as long as the law requires. Network-address codes are deleted within a day. We delete the rest when you ask, unless the law requires us to keep it.

Your choices and requests

To see, correct or delete your personal data, or to stop updates, email info@excitetix.com from the address you bought with. We may ask you to confirm that it is yours, and we answer within 30 days. Records the law requires us to keep, such as purchases and payments, are kept but not used for anything else.

Children

This site is not meant for children. You must be 21 to buy tickets, and we do not knowingly collect personal data from children under 13.

Changes to this policy

We may update this policy. The date at the top shows the latest version. Our Terms of service and Refund policy are linked below.