Refund policy

In short

All sales are final, except in the cases below. Refunds are made by the organizer, for the whole order and in full, to the ATH Móvil account you paid with. There is no EXCITE fee, so nothing is held back. EXCITE Group runs this site; you can write to us at info@excitetix.com.

Cancelled events

If an event is cancelled, every paid order is refunded in full. You don't need to ask: we email you when the event is cancelled.

Changed events

If the date, time or venue changes, your tickets stay valid. If you can't make the new date, write to us before the event and the organizer decides whether to refund your order.

Asking for a refund

In every other case a refund is up to the organizer. Email info@excitetix.com with the email address you bought with and the event's name. If the organizer agrees:

• the whole order is refunded, never single tickets;
• a ticket already used at the door can't be refunded, so neither can an order that has one;
• once the refund starts, every ticket in the order stops working at the door.

A ticket refused at the door is not refunded, as our Terms of service explain.

Charged without tickets

If ATH Móvil took your payment but you got no tickets, for example because the last tickets sold while you were paying, we refund that payment in full. First check the Find your tickets page (linked below): your tickets may be in another inbox. If you have neither tickets nor a refund email within a day, write to us.

When a refund arrives

We send the refund through ATH Móvil and email you when it is done. When the money shows up in your account depends on ATH Móvil and your bank.